Refund policy

Last updated: 25 September 2026

When you can get a refund

Within 7 days of purchase, if the product does not work as described and support cannot fix it.

How to ask

Open a ticket on Discord with your Tebex transaction ID and a description of the problem. We try to fix it first; if we cannot, we refund it. What helps us fix it quickly is listed on the support page.

What is not refunded

A licence that has been transferred to another account; a problem caused by server configuration, another resource or edits to the product rather than by the product itself; a request made more than 7 days after purchase.

After a refund

The licence ends and the product is removed from the Cfx.re account that bought it.

How the money is returned

Tebex, our merchant of record, returns the payment to the original payment method under its checkout terms.